What is the job?

As the Reservations Agent, you will be responsible to process guest/agents room bookings request in line with IHG brand standard guidelines.

At Crowne Plaza Hotels & Resorts we look for people who are charming, confident, and internationally minded; people who know what it takes to exceed guest expectations.

Your Day-to-day

• Maintains a regular pattern of sales calls and ensures no calls are left unanswered, when received through our Automatic Call Distribution system (ACD)
• Record and process reservations made by phone/fax/email, website and GDS
• Maintain a high level of product and service knowledge about all IHG Hotels, Restaurants and all IHG Hotels in your region
• Prepare and execute action plans which increase reservation sales and associated business
• Manage no show reservations by investigation and recording of same
• Record special billing arrangements for groups and conventions <...