**Role Introduction**
At **InterContinental Yokohama Pier 8** , we create memorable guest experiences through refined hospitality, operational excellence, and thoughtful service. As a **Reservations Agent** , you will be the first point of contact for many of our guests, delivering accurate, professional, and personalized booking experiences. You will handle reservations inquiries, system entries, and pre-arrival coordination while ensuring rate integrity and data accuracy. This role is ideal for a service-oriented professional who values precision, communication excellence, and teamwork in a luxury hospitality environment.

**Key Responsibilities** **Reservations Operations**

+ Handle guest reservations inquiries via phone, email, and online channels in a professional and timely manner.
+ Create, modify, and cancel reservations accurately in Opera and related systems.
+ Ensure correct rate application, room type allocation, and special request handling.