SUMMARY:
Purpose of the Role
The Reservationist will be responsible for handling guest reservations, managing booking systems, responding to enquiries, and ensuring excellent customer service throughout the booking process. The successful candidate must be able to communicate professionally with both English- and French-speaking guests and agents.
Key Responsibilities
Reservations & Bookings

• Manage all reservations via telephone, email, and online booking platforms
• Process bookings, amendments, cancellations, and confirmations accurately
• Maintain and update reservation systems daily
• Ensure all guest information and booking details are captured correctly
• Assist with room allocation and availability management

Guest Communication

• Respond to guest and travel agent enquiries promptly and professionally
• Communicate effectively with English- and Fre...