Position Overview
Job Description
- Checking reservations daily for compliance to ensure that the minimum response time is maintained for all reservation requests.
- Ensuring that quality of reservation is maintained in terms of guest details, rates, payment methods etc.
- Planning and using efficient organizational skills to run the daily operation.
- Organizing on-the-job and weekly training for all staff.
- To assist the Director of Revenue in optimizing the hotel’s sales revenue.
- Close interaction with the hotel’s senior management.
- Responsible for pricing strategy and for optimizing inventory.
- To keep reservations staff informed on all changes or developments within the hotel and the company.
- To spot-Check reservations made the previous day and Check all VIP arrivals
- Training, developing, and motivating staff to increase productivity.
- To keep department informed of all changes in the customer profile, rates, stra...