We're looking for a detail-oriented and customer-focused Reservation Executive to join our dynamic team in Mercure Hyderabad KCP, India. In this role, you'll be the first point of contact for our guests, managing reservations with professionalism, accuracy, and enthusiasm. You'll play a crucial part in creating exceptional guest experiences from the moment they reach out to us, ensuring every booking is handled with precision and care while maximizing our revenue potential.

• Manage all room reservation inquiries through phone, email, and online channels in a professional and timely manner
• Process bookings, amendments, cancellations, and special requests with accuracy and attention to detail
• Maintain comprehensive knowledge of room categories, rates, packages, and hotel services to provide informed recommendations
• Build personalized guest experiences by anticipating preferences and communicating relevant information to operat...