Reservation Agent (Luxury 5-star Hotel)

Job Description

We are partnering with a prestigious luxury hospitality group to recruit professional and service-oriented Reservation Agents to join a high-standard hotel operation.

This role is ideal for hospitality professionals who are passionate about delivering refined service, understand 5-star standards, and take pride in creating memorable guest experiences.

Key Responsibilities

• Handle incoming room inquiries via telephone and email, utilizing sophisticated selling techniques to convert inquiries into confirmed bookings while maximizing Average Daily Rate (ADR).

• Maintain a deep understanding of daily room availability, seasonal rate structures, and promotional packages to provide accurate information and optimize hotel occupancy.