Provide first-, second-, and third-level technical support to internal users across departments. Manage and maintain company-wide IT infrastructure, including desktops, laptops, printers, and network devices. Monitor and ensure the security, integrity, and availability of company data and systems. Implement and manage cybersecurity measures, including firewalls, antivirus software, and access controls. Support and troubleshoot enterprise software applications used in CRM, ERP, inventory management, and digital marketing. Assist in the deployment, configuration, and maintenance of cloud-based services (e.g., Microsoft 365, Azure, or AWS). Collaborate with vendors and external IT partners for hardware/software procurement, maintenance, and upgrades. Document IT processes, policies, and standard operating procedures for consistency and compliance. Conduct regular system audits, backups, and disaster recovery testing to ensure business continuity. Stay updated on emerging technologies and ...