Lead end-to-end onboarding for new customers, ensuring a smooth and successful transition to our platform. Serve as the main liaison between clients and internal teams, translating business needs into actionable solutions. Monitor customer health metrics and proactively identify risks or opportunities for improvement. Conduct regular check-ins and business reviews to assess progress and drive adoption. Collaborate with product and support teams to escalate and resolve issues efficiently. Identify and pursue upsell and cross-sell opportunities based on customer needs and usage patterns. Develop and deliver tailored training and resource materials to enhance customer proficiency. Gather customer feedback and share insights with product and marketing teams to inform strategy. Requirements Bachelors degree in Business, Marketing, or a related field. 3+ years of experience in customer success, account management, or a similar role. Proven track record of driving customer retention and satis...