Position Overview
- Respond promptly and professionally to customer inquiries via phone, email, live chat, and social media platforms.
- Manage order tracking, status updates, and delivery escalations with accuracy and urgency.
- Process returns, exchanges, and refunds in accordance with company policies and guidelines.
- Provide product recommendations and styling advice based on customer preferences and current fashion trends.
- Collaborate with internal teams (logistics, merchandising, marketing) to resolve complex customer issues and improve service delivery.
- Maintain detailed and accurate records in the CRM system, ensuring all customer interactions are documented and actionable.
- Identify recurring customer pain points and contribute insights to improve customer experience and operational efficiency.
- Stay updated on new product launches, promotions, and brand initiatives to provide i...