Description We are looking for a meticulous and proactive Reputation & Brand Excellence Admin to safeguard and enhance the online reputation of a global consumer brand. In this role, you will monitor customer feedback, coordinate resolutions, and ensure that the brand's image remains strong and consistent across various platforms. This is an exciting opportunity to shape processes and make a tangible impact on brand perception.

Responsibilities:
• Monitor online reviews and identify those requiring attention, particularly those rated below four stars.
• Log and organize customer feedback within the company’s internal systems for efficient tracking.
• Link customer reviews to their records and recommend appropriate actions for resolution.
• Collaborate with customer relations teams to address and resolve feedback effectively.
• Track the progress of feedback resolutions and follow up to ensure timely outcomes.
• Analyze overall brand sentiment and identify eme...