**LOCATION**:Acuna / Coahuila (MX-COA), Mexico | **BRAND**: Bendix | **REQUISITION ID**:6503 |** JOB GRADE**:11
|** ON-SITE/REMOTE**: On-site
**JOB DESCRIPTION**:
**Position Summary**:
This position will provide technical support, via a call center to customers of the heavy-duty truck industry. The technical support includes but is not limited to Product Part number cross referencing and technical trouble shooting. This individual must be able to work in an environment where the interactions can range from an individual truck down situation and up to a major Original Equipment (OE) customer calling for support.
**Essential Functions**:
- Finding solutions for customers and recommending new products if needed. Includes explaining how to repair technical issues in a way that the customer can understand with step-by-step instructions.
- Call levels will range in the area of 30 plus per day on average. Responsible for creating, maintaining, and closing call tickets thr...