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GENERAL FUNCTION: Under moderate supervision, complete research utilizing skip tracing tools and process orders for voluntary, involuntary, and impound loan repossession assignments and reassignments while following all state and federal laws. Review and complete requests for repossession cancellations and redemptions. Review various additional repossession charges, including requests for additional towing, storage, or repair fees. Conduct research and approve, negotiate, or deny fees.


Responsible for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operatin...