As a Reporting and Delivery Lead within Performance, Reporting, & Insights (PRI) Team, you will work with the Head of PRI Team, and various key stakeholders across the business to deliver the reporting needs of Service Operations.

Key to this role is building relationships and collaborating with Service Operations stakeholders to execute the strategy outlined by the Head of Performance, Reporting and Insights. Gathering and documenting requirements, challenging wants vs needs, and ensuring that requests meet PRI design principles. The Service Operation Reporting & Insight will be driven from the need for operational oversight, improving efficiency and developing self‑service insight capability.

Having a strong understanding of Contact Centre Operations combined with demonstrated success around design, delivery, and implementation of reporting and MI solutions will be critical for this role. At times, the role will include supporting the business solve busine...