I. Job Summary

Communicates back and forth with WM Drivers to assist with problem resolution while on route for residential, commercial and roll-off lines of business. Handles incoming service orders, directs drivers, and resolves service issues. Interacts with customers that includes WM customer service, sales, and operational staff (. Route Managers, Mechanics . Uses WM proprietary software to manage same day ticket routing as well as preparing all routes for the next day. Shifts vary with the potential for overtime and Saturday hours depending on each Market area dispatch center needs. Some travel (up to 15%) may be required to work face to face with sites dispatcher is responsible for.

This is for a Swing Dispatcher position; shifts will cover gaps, with ample notice for changes. Mainly 6 am to 3 pm or 12 pm to 9 pm (Monday to Friday) or occasionally 9 pm to 6 am (Sunday to Friday)

II. Essential Duties and Responsibilities