Location: Kingston upon Thames

Salary: Up to £60,000 per annum + Benefits

Contract Type: Full-Time, Permanent

Start Date: ASAP

Employer: Tier 1 Maintenance Contractor

Role Purpose

As a Reactive Repairs Manager for a leading Tier 1 maintenance contractor, you will be responsible for the end-to-end delivery of high-volume reactive maintenance services across a large social housing portfolio in Kingston upon Thames. You will lead a multi-disciplinary team of trade operatives and subcontractors to ensure that all repairs are completed safely, on time, and to an exceptional standard, maintaining high levels of tenant satisfaction and strict KPI compliance.

Key Responsibilities

Oversee the daily delivery of reactive repairs, ensuring the Right First Time approach is embedded across the service.

Manage and report on key performance indicators (KPIs), including emergency response times, appointment kept rates, and post-repair quali...