3 Month contract - Full time on site in Ashford

To provide administrative and telephone support to the Responsive Repairs and Planned Maintenance Team.

To resolve at first point of contact as high a percentage as possible of repairs, planned maintenance and general housing enquiries directly using information systems and knowledge of housing practice and policy.

Maintaining and ensuring the accuracy of the council’s responsive repair and asset management data.

To assist in the delivery of a customer focussed service by influencing efficient and positive outcomes for tenants within the scope of the Council’s policy and budgets.