The purpose of this job is to oversee all day-to-day operations of the repair shop (including any repair techs on staff), helping to sell and promote repair service to our customer and be a support system to our stores, road reps and customers.

Essential Functions (not all-inclusive):

• Supervise and help with all estimation of repairs for customers
• Provide quality control of finished repairs
• Help with education of the most efficient repair methods and techniques to the staff
• Handle all administrative duties: production sheets, repair tickets, answering the phone, dealing with customers, reps, and retail staff, ordering parts, maintain accurate inventory.
• Provide in-school, onsite repair estimates to band directors for bulk and summer repairs
• Travel with the Ed Reps to key accounts to build and maintain a good relationship with band directors and handle any problems or questions they have.