Position Overview
Main Duties
Key responsibility in handling VIP Customer service orders Determine whether the received unserviceable goods belong to the correct category to follow up with various procedureHandle the transactions and manage the Aircraft Configuration in customer systems, based on the information provided by airlines customersHandle the transactions to ensure the on-time creation of the Repair Orders for the unserviceable components returned in customer pools in scope per contractual requirementHandle the transactions and manage the Repair Order Blockage (ROB) for the pools in scopeSupport the Customer Order Desk (COD) by issuing structured reports of all configuration information expected from customersBe accountable for the customer systems data accuracy and manage the resolution of the customer systems' abnormal situations Qualifications and Requirements
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