The Client Services Web Support Rep handles inbound calls from new and existing Empower IRA customers. The primary goal is to support callers with technology assistance, online registration and account login. The chosen candidate will have a strong focus on customer service with a firm understanding of technology support.

What you will do

• Engage with customers via inbound calls, responding to their inquiries, and providing technical support.
• Provide technical issue resolution to customers over the phone by providing step-by-step troubleshooting procedures.
• Manage a wide array of service requests including web troubleshooting, online registration, password reset and account login issues.
• Navigate between multiple systems, internal modes of communication and resources while simultaneously engaging in client phone calls.
• Deliver a responsive client experience by taking ownership, delivering accurate information, and col...