Drive customer success as a Renewals Manager at CGS Immersive, focusing on renewals and strategic relationship management. Aim for exceptional retention outcomes while minimizing churn.
Reporting to the Program Manager of the Renewals Team, you will take charge of managing renewal processes for software agreements. Your proactive approach will help in identifying growth opportunities while maintaining strong relationships with customers. Perfect for a results-driven individual, this role balances strategic thinking with hands-on execution of renewal tasks.
Key Responsibilities:
• Lead subscription renewal processes for customer success
• Establish trusted advisor relationships with clients
• Identify and mitigate risks to secure renewals
• Work alongside internal teams to refine renewal strategies
• Utilize metrics to drive upsell and cross-sell opportunities
Requirements:
• Proven track record in B2B SaaS renewals
• Strong experience in managing customer ...