The Team Leader – B2B Renewals is responsible for leading and supporting the B2B Renewals team to achieve monthly retention and revenue targets. The role focuses on managing the day-to-day performance of Renewal Advisors, ensuring proactive engagement with existing clients, driving timely renewals, and maintaining strong customer relationships.

The Team Leader will oversee renewal pipelines, monitor team performance, support complex client cases, and ensure a seamless renewal experience that contributes to customer retention and recurring revenue growth.

• Lead, coach, and motivate the B2B Renewals team to achieve monthly retention and revenue targets.
• Monitor individual and team KPIs including renewal rates, conversion rates, revenue generation, productivity, and customer engagement.
• Conduct regular performance reviews, coaching sessions, and development plans.