Act as the primary point of contact for customers during the renewals process, building trust and setting the foundation for a long‑term relationship.
Effectively turn renewal leads into opportunities and revenue pipeline by filtering them through different criteria (e.g., BANT: budget, authority, need, and timeline).
Engage with small and medium businesses across industries, company sizes, and types to determine their needs and identify upsell/cross‑sell opportunities.
Understand customers’ current license position and lead with cloud‑based technologies to secure customer wins, maximizing upsell and cross‑sell opportunities while collaborating with Solution Specialists and other stakeholders as needed.
Support the renewal process by engaging and coordinating multiple stakeholders (PCM, TCM, CE) aligned to customer needs, ensuring renewals are closed on time.