What You’ll Do Provide technical support and troubleshooting across email, live chat, and data analysis Own ticket resolution end-to-end with accountability and urgency Monitor and clear daily backlogs to ensure all inquiries are resolved promptly Deliver clear, quality-based responses that support customer success Escalate complex cases as needed while maintaining professionalism and strong product knowledge What We’re Looking For Minimum 1 year of hands‑on Gorgias experience is REQUIRED 1+ year of experience in technical support or troubleshooting Exceptional written and spoken English Strong problem‑solving skills and comfort navigating CRMs Experience in e-commerce or Saa S support is a strong plus Leadership or management experience is a plus Highly motivated, intellectually curious, and resourceful Schedule 3 PM – 12 AM CET, Monday – Friday (1‑hour unpaid break) Paid training hours may differ and will be confirmed during the interview process Technical Requirements Own laptop or ...