Position Overview
About the Job:
Our Remote Tech Solutions Experts have great passion for technology and connecting customers to products that enhance their everyday lives. We pride ourselves on having exceptional customer service while providing support and technical expertise. Greeting customers to provide diagnostics, troubleshooting, repairs, and protection. We help the community solve their electronic needs. We have solutions-based repairs, products, and services that help us build authentic connections with customers that drive long-lasting relationships. Working in a team based environment to support each other.
Responsibilities:
- Drive to each repair location in a safe and timely manner.
- Diagnose, troubleshoot and repair devices.
- Provide recommendations for problem resolution.
- Explain complex technician issues to customers in a non-technical, simple to understand manner.
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