This position in Abbott Diagnostics Remote Services and Support team is responsible to provide accurate and timely assistance, technical information and advice regarding ADD products and services before, during, and after a call (customer call, chat & mail) to maintain and improve the organization's customer relationships.

This role takes ownership of the customer experience and must maintain composure & professionalism in difficult situations while working independently.

Communicate with customers (via phone,chat & email) to answer their enquiries, understand and answer their technical question, assess their needs. Able to understand hardware, software and reagents issues.

Apply established procedures, use appropriate tools and systems to solve technical problems through case management and follow-up on the status of outstanding cases.

Record accurately information in the appropr...