We're partnering with a leading global customer experience provider to recruit Support Specialists for a remote role based in Portugal.

In this position, you will support a major international e-commerce platform, assisting customers and sellers with a wide range of inquiries. You will be part of a dynamic team delivering high-quality service through phone and email, ensuring a smooth and reliable customer experience.

• Provide customer support via phone and email, ensuring a professional and friendly experience
• Assist with inquiries related to orders, deliveries, payments, and returns
• Troubleshoot customer issues and provide clear, effective solutions
• Act as a point of contact for external sellers, supporting their questions and needs
• Provide information about digital products and platform services
• Escalate and route more complex issues to the appropriate internal teams
• Maint...