Position Overview
JOB DESCRIPTION
Job Title
Remote Service Engineer, Healthcare Software
Job Description
Help Philips to impact with care by finding & establishing solutions to healthcare software, enabling clinicians to provide the best care for patients.
We are currently recruiting x2 Remote Service Engineers to join our team as L1 supporting the next products:
1) Our Emergency Medical Record (ICCA) and Care Management Software used in A&E & ICU departments.2) IntelliSpace Perinatal our software used in obstetrics’ department.3) Intellibridge Enterprise our integration engine.4) IntelliSpace ECG our solution for storage and distribution of ECG.Your role:
As a Remote Support Engineer, you will act as 1st line support by qualifying customer calls, finding a technical resolution to the application problem (including writing scripts & queries) and escalating to 2nd/3rd...