Job Description
We are seeking a Senior Technical Services Engineer to join our Deep Dive team and serve as a technical authority for complex product escalations. This role is ideal for a highly experienced Java developer with a background in Service Oriented Architecture (SOA) who is ready to lead complex technical resolutions, elevate team capability, and drive systemic improvements across the product and support organization.

As a senior member of the Deep Dive team, you will:

Lead resolution of the most complex, high-severity product incident escalations, serving as a primary escalation resource for the team.
Troubleshoot product incidents, develop workarounds, write unit and functional tests, and write up bugs.
Perform deep root cause analysis across Java-based, database-heavy enterprise applications.
Partner with Engineering, Product, and other stakeholders to translate support insights into systemic improvements.
Solve performance incidents and m...