**Overview**

**Scope of Responsibilities:** Works under general supervision. Follows standard procedures to accomplish assigned tasks. Assist in orienting and training employees

**Job Summary:** Responsible for all aspects related to management of hub services relationships, entering of medication orders, and customer service for patients/providers in a call center environment.

**Responsibilities**

+ Provide direct support and serve as primary point of contact patients of designated third-party payers
+ Follow customized patient support service models and programs to meet and exceed client expectations
+ Follow established protocol and non-standard service models to provide the highest quality of services to patients
+ Serve as subject matter experts on the intricacies of selected payer partner programs and assist patients in ensuring the correct triage and handling
+ Responsible for assisting in the implementation of process improvement ...