Remote Deskside Support Manager

Job Type: Full-Time, Remote
Schedule: Monday–Friday, Flexible Business Hours
Compensation: $50.00–$75.00 per hour (based on experience and qualifications)

Position Summary

We are seeking a highly organized and experienced Remote Deskside Support Manager to oversee and coordinate end-user technical support operations across the organization. The ideal candidate will lead support teams, manage service delivery, ensure timely issue resolution, and maintain high levels of customer satisfaction while supporting a remote workforce.

Key Responsibilities

• Manage and supervise deskside and end-user support personnel.
• Oversee incident, problem, and service request management processes.
• Monitor service desk performance metrics and implement continuous improvement initiatives.
• Coordinate hardware and software deployment, mai...