Job Description
We’re a fast-growing startup scaling rapidly and building the systems, playbooks, and processes that don’t yet exist. Our team is small, scrappy, and customer-obsessed. We work in Slack, live in ambiguity, and get things done.

We’re looking for a Customer Success Manager who thrives in chaos — someone excited to help build the train and the tracks while it’s moving.

What you’ll do
• Manage a high-volume book of 100+ customers — each in its own Slack channel — spanning strategy, design, and day-to-day support conversations.
• Build genuine relationships with customers and become their go-to for retention strategy, product best practices, and feature adoption.
• Lead proactive outreach, QBRs, and daily triage to keep customers engaged and successful.
• Be the connective tissue between customers and internal teams — you’ll surface bugs, log feedback, and help prioritize what matters most.
• Work closely with Product and Engineering to he...