Join AgilityPR Solutions as a Remote Client Success Manager and be the key driver of client relationship excellence in the PR tech space. This role is designed for those passionate about client engagement and value creation.
As the Client Success Manager, you'll oversee account management for mid-market clients after a smooth onboarding transition. You'll focus on facilitating the effective use of Agility's platform, leveraging data to provide actionable insights, and ensuring client satisfaction and retention. Your proactive approach will involve close collaboration with various internal teams to optimize client operations and service delivery.
Key Responsibilities:
• Manage client relationships and engagement strategy
• Promote platform adoption and value realization
• Deliver customized enablement and training sessions
• Analyze usage data for business reviews
• Collaborate on renewal and upsell strategies
Requirements:
• 3-5 years in customer success or r...