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Position Overview

MCI is a fast‑growing tech‑enabled business services company delivering Customer Experience, Business Process Outsourcing, and cloud technology solutions across various industries. Our contact centers are powered by on‑site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability, and reduce costs.

Position Details

Type: Full‑Time
Pay: Hourly

Key Responsibilities

• Handle inbound and outbound calls professionally and efficiently.
• Resolve customer issues on the first call through effective problem‑solving.
• Research and retrieve information across systems to support customer needs.
• Accurately document interactions and process claims.
• Guide customers through options to find the best solutions.
• Follow scripts, policies, and proced...