The Relief Guest Relations Manager covers first as Front Desk Agent and, when available, Guest Relations Manager shifts.

Summary of Responsibilities:

Reporting to the Director of Rooms, responsibilities and essential job functions include but are not limited to the following:

Front Desk Agent

• Greet, check-in, respond to requests and settle accounts while providing exceptional service.
• Take initiative to add a personalized experience.
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay.
• Maintain accurate records of daily transactions.
• Handle guest requests effectively and promptly.
• Cash handling which includes currency exchange and balancing a float.
• Become familiar with group resumes ensuring all details of incoming and outgoing groups are observed.
• Serve as sales agent promoting and up-selling h...