JOB PURPOSE

The purpose of this role is to be responsible for personalized engagement servicing and acquisition of Ultra High Net Individuals (UHNI) customers who represent the highest net worth customers in the Dubai First card portfolio. To enhance the spends and revenue of the Royale portfolio via relationship management and offering services 24/7. Proactive resolving any issues related to client accounts for smooth and on-going transactions. Monitor high value transactions and generate leads through various channels.

ACCOUNTABILITIES

Core Responsibilities

Drive the Royale cards acquisition:

• Increase Primary and supplementary card base through:
  • Referrals from existing customer
  • Research and identify prospect clients and conduct Product Presentations to potential customers

Retention

• Manage customer complaints & Feedback and ensure resolution within TAT of 24 hours...