Description

Contribute to the development of an implementation plan that meets the client's expectations and requirements.
Manage the implementation of operating procedures as well as monitor the quality, service standards and operational processes related to the applicable product or solution.
Collaborate with clients to facilitate product training interventions to create awareness regarding the processes and operational aspects of the product.
Manage the broker / intermediary solutions embedded with a client and ensure that optimum business flows from the solution.
Continuously identify new broker / intermediary solution opportunities within the client's environment.
Identify innovative methods to maximise broker / intermediary solution sales opportunities within the client portfolio.
Make recommendations to improve client service and fair treatment of clients within area of responsibility.