• Serve as the primary point of contact for managed SPX service points.
• Foster strong relationships with partners to maintain high service levels.
• Address operational inquiries, concerns, and escalations from partners.

Partner Onboarding and Support

• Provide online training and one month of incubation support to new partners.
• Ensure new partners are well-equipped and knowledgeable about processes and standards.

Performance Monitoring and Improvement

• Monitor key performance metrics of partners and provide insights or recommendations for improvement.
• Closely track stuck parcels to prevent losses and ensure a positive user experience.

Periodic Partner Visits

• Schedule regular visits to partners for performance reviews.
• Assess partner operations and provide feedback for continuous improvement.

Qualifications