Primary Function

The Regulatory Correspondence Specialist III is accountable for handling Qualified Written Requests and Disputes submitted to Regulatory agencies. The job entails reviewing all escalated written inquiries, disputes and complaints from borrower’s or their authorized representatives, researching and resolving issues, and providing formal written responses within prompt deadlines. This position requires dealing and speaking directly to Regulatory Agencies and escalated borrowers to identify areas of their issue and de-escalating the complaint or dispute. The Regulatory Correspondence Specialist III works with various department leaders within the company, to investigate and resolve issues for the consumer. They are also responsible for the outreach and communication to consumers when needed after the complaint is received.The Regulatory Correspondence Specialist III is adequately experienced to decipher the homeowner’s complaint to the point of identifying the exac...