Location: This is an office-based role, working out of our Nuneaton site.

Contract Type: Permanent

The Opportunity

This role is to provide technical support for all local IT systems for which RS is accountable and for which RS have no other primary support partner. Act as on-site contact to coordinate the delivery of technology services with both internal and external service providers and to be a point of local contact for the RS business with regards to escalations for resolution of incidents, fulfilment of requests and completion of changes.

Specific areas of focus include day to day system support activities (primarily warehouse and other local business systems, network, platform and telephony), service desk escalations, request management, change management and urgent incident and problem resolution.

What You Will Be Doing