Role Overview

We are looking for a driven and hands‑on Regional Supervisor to lead, support, and optimise field operations across multiple locations. This role is ideal for someone who thrives in fast‑paced environments, enjoys working with people, and is passionate about delivering operational excellence.

You will play a critical role in ensuring that agents and service points operate efficiently, remain compliant, and consistently deliver a high‑quality customer experience.

Key Responsibilities Supervise and support field agents and service providers within the assigned region Monitor daily operations to ensure service delivery standards are met Conduct regular site visits to assess performance, compliance, and customer experience Provide coaching, training, and ongoing support to agents to improve productivity Ensure adherence to company policies, procedures, and regulatory requirements (e.g., AML/CFT) Identify operational challenges and implement practical solutio...