**Work Schedule**

First Shift (Days)

**Environmental Conditions**

Office

**Job Description**

**DESCRIPTION:**

The RSOC Supervisor is responsible for program-level leadership of the Regional Security Operations Center (RSOC) supporting sites onboard to the RSOC. This operationally focused supervisor provides high-level oversight of RSOC performance, defines and enforces alarm triage and escalation policy, acts as the regional security systems specialist, and leads onboarding and continuous improvement for RSOC-supported sites. The RSOC Supervisor sets standards, governs operational outcomes, and escalates incidents and systemic issues.

**How you will make an impact:**

+ Serve as the program owner for RSOC operations within the assigned region: set RSOC strategy, governance, operational standards and KPIs.
+ Provide high-level supervision of RSOC performance and staffing models (scheduling, readiness, coverage).