Job Description . Monitor compliance to national and international quality standards and related regulations. . Participate in quality related activities such as audit, qualification program, claims etc. . Any other ad-hoc duties as assigned by the Management/Manager from time to time. . Act as a representative for operations to Internal and External Stakeholders . Manage stakeholder expectations and ensure timely completion of project deadlines. . Create and write Standard Operations Procedures . Create Process flowcharts. . Conduct Internal and External Training with operational staff. . Coordinate with IT team for enhancement systems integration . Manage testing for IT projects. . Support on daily operational issues. . Maintain SOP internally at a regional level. . Supporting Daily/Weekly/Monthly/KPI reports for customer. . Attend to customer request on timely matter. . Act as a Control Tower for communication between internal and external customer. . Aligning processes with interna...