Position Overview
Role Purpose
To manage regional technical operations to deliver and maintain KPIs within SLA to all mobile and fixed customers, ensure effective coordination of all technical work and stakeholder engagement to drive accountability, and to ensure efficient delivery within the outsourced operations for all services.
Job Responsibility
Achieve and maintain agreed SLAs for fault and new service provision for the fixed and mobile network through effective work allocation and continuous trending to achieve improved performance.Drive accountability and efficient delivery within the outsourced operations for all managed servicesEnsure readiness of network to support business demand for growth in fixed & mobile subscribers.Ensure workflow processes in both fixed and mobile spaces are optimised to ensure efficient delivery for all regional teams and supporting functions, and ensure effective change management ...