Provides customer support services to internal and external customers.

Applies working knowledge of day to day operating environment and techniques utilizing available tools and customer applications.

Responsible for expediting resolution of escalated issues and investigating to resolve IT support issues.

Applies strong PC/LAN knowledge for daily troubleshooting of issues. Participates in defining support processes, procedures and producing reports and metrics as defined.

Candidate must possess at least a Bachelor's Degree, Engineering (Computer/Telecommunication) or equivalent.

At least 3 year(s) of working experience in the related field is required for this position.

Preferably Staff (non-management & non-supervisor)s specializing in IT/Computer - Hardware or equivalent.

Full-Time position(s) available.