Location

Applicants should specify their preferred location from the listed locations when submitting their application.

KWAZULU NATAL X2 Purpose of the Job

The Regional Manager for the card replacement project is responsible for overseeing multiple card distribution sites/branches within the assigned region. The role involves ensuring the efficient distribution of cards as well as driving excellent customer service and adherence to standard operating procedures. The Regional Manager (RM) will lead branch teams, monitor performance, resolve issues that are escalated by team leaders and retail store managers, ensure that branches always have sufficient stock on hand and will implement strategies to enhance customer experience and meet card distribution targets.

Job Responsibilities Supervise Team Leaders and Customer Service Clerks across the assigned region, ensuring adherence to Standard Operating procedures and standards. Sign off staff time sheets on a wee...