Job DescriptionManaging Air freight, Ocean freight, Land Freight operations for Key Account CustomerLeading the Key Accounts customer service and operations handling team to achieve minimum level of escalation with maximum customer satisfactionRetention and Growth of the accountBusiness Reviews with Customers on Monthly (MBR), Quarterly (QBR), and Annually with Presentation.Reviewing and Maintaining Records in order to identify & recommend opportunities for improvement and business optimization thus driving Operational Excellence.Process Improvement – by mean of training, coaching, process mapping and developing service procedures, policies and standards.KPI Management - responsible for maintaining KPI of the Key Customers and Development, Roll Out and Maintenance of process.Procuring best rates from overseas pricing team and arranging for customer adhoc approval and submissionAutomation process checking and finding solutions to minimise the manual interference to improve the data qual...