Position Overview
JOB DESCRIPTION
Job Description:
Job Purpose:
The Regional Lab Junior Scientist provides support to our internal customers. She/He is the interface with our external laboratory network to ensure lab results integration and follow up of requests. This job is also part of the regional laboratory auditor team, responsible of ensuring reliability of our laboratory network.
Key Responsibilities
Customer support
First level support for Users on processes and related systems, including MyHub ticketing tool Partner with our customers to effectively resolve issues through customer portal, phone, email or teamsDistribute technical requests to Subject Matter Expert in the regionCommunicate thoughtful, customized solutions that help the business make critical decisions in a timely mannerEngage, develop and maintain strong relationships with customers and external laboratories. Interacting wi...