Position Overview
The Challenges
Acts as the primary contact for multi-Geo and/or multi-product customers.Maintain day-to-day interaction with customers to ensure operational execution of customer requirements to resolve customer issues, identify ways to improve service and add value to the relationship.Carry out successful basic customer onboarding and implement the engagement processes with respective stakeholders.Champion and represent the customers business requirements in the organization.Improve the service to the customer and profitability to the organization.Ensure that company’s performance to the customer is within agreed performance and costs levels.Act as liaison between the customer and the various company’s SAO division. Sales and account management for existing customers
Lead sales activities in SAO in accordance with global or regional guidelines and manage the ...