Position Overview
Regional IT Operations Lead
TASKS AND RESPONSIBILITIES
Oversee IT Service Operations processes including (Major-) Incident Management, Problem Management, and IT Service Request Management between CORE and Legacy Operations Organizations across the Americas.Serve as the primary regional point of contact for (Major-) Incident Management across the Americas time zone, ensuring timely and effective resolution of critical IT issues in alignment with global standards.Support Problem Management activities, including root cause analysis and implementation of preventive measures to minimize recurring issues.Drive Continuous Service Improvement initiatives to enhance efficiency and effectiveness of regional operational processes.Maintain documentation related to incidents, problems, and change management processes and outcomes, ServiceNow and SAP Solution ManagerCollaborate with cross-functional te...