Position Purpose

: Support and grow the field service organization by providing high customer satisfaction both internally and externally while meeting company objectives.

Principle Accountabilities

Develop and manage a field service organization in support of an installed base of Better Packages/IPG packaging equipment in EUK.

Provide overall leadership to field service organization including hiring, performance management, capacity planning, training, scheduling, etc.

With team members, achieve department goals, communicate business updates, engage and implement applicable input, and lead personnel development. Monitor and propose staffing needs.

Foster a culture of professionalism within the organization furthering Better Package/IPG's position as the leader in packaging solutions.

Make recommendations and design policies and rules that will reduce the costs and improve the efficiency of the services

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